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Shipping
We aim to complete production of items as quickly as possible , orders ship out from our studio within 3 to 10 business days.
Our studio will be closed during the easter holiday April 6th - 10th
We Offer Free Delivery
Denmark - Free delivery on orders € 47+
EU - Rest of the world free delivery on orders € 67 +
You can find more information on our shipping rates and delivery and returns here
Payment
Online Payment
We always offer you a secure payment method.
We cooperate with Stripe and paypal, which meets the PCI DSS requirements. All card details and your personal data are encrypted, which means that only authorized persons can access the information.
We accept
Mastercard, American express , Appel pay payment , paypal and Shop pay
For Card payments, we cooperate with Stripe.
We accept manual payment
When you choose manual payment, you pay by payment in advance to our bank account , PayPal or mobilepay
When you choose manual payments, your order will be marked as unpaid on the orders page.As soon as we have received your order , we will send you an order invoice - within a few hours - containing payment instructions.
Orders must be paid same day invoice is recieved and always before shipping.
After we recieve payment for your order , we will mark the order as paid on the order details page and fulfill the order as an online payment.
Manual payment we accept;
Bank transfer
Paypal invoice
Mobilepay ( Denmark) 30551905
Return & Exchange
If for any reason you are not entirely satisfied with your purchase, you can return one or more items from your order within 30 days from delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You can find more information on our shipping and return here
Cancellation
Cancellation.
If you wish to cancel an order,you may do so by contacting us immediately. If the order has already been dispatched at the time of your cancellation request, we ask that you return the goods to us once they have been delivered, at your own cost using a traceable method at your own discretion.
Contact
We’d love to hear from you!
You can get in touch with the normadot team by e-mail