Shipping-policy


Dear customer,

We know that waiting for your order to arrive can be one of the most exciting moments – at least we think so! We’re happy you’ve chosen to shop with us, and we’ll do our best to make the process smooth and enjoyable.

We hope you find our website easy to navigate. Should you experience any problems, please don’t hesitate to email us hello.normadot@gmail.com.  We’re always happy to help.

Thank you for shopping with us!

Order Processing

We aim to dispatch all orders within 2–10 business days. Please note that during peak periods, processing times may be slightly longer.

Shipping Information

We ship to almost all countries worldwide.
If your country is not listed, please reach out to us – we’ll do our best to arrange shipping.

Denmark

Standard delivery (flat rate): DKK 25,00

Free shipping on orders over 120 EUR

Europe – Zone 1 (3–5 business days from dispatch)

Standard delivery: 7,00 EUR

Free shipping on orders over 120 EUR

Countries: Finland, Netherlands, Luxembourg, Monaco, Poland, Sweden, Czechia, Germany, Austria, Belgium, France

Europe – Zone 2 (3–6 business days from dispatch)

Standard delivery: 13,00 EUR

Free shipping on orders over 120 EUR

Countries: Latvia, Portugal, Slovakia, Slovenia, Hungary, Bulgaria, Estonia, Croatia, Italy, Spain

Europe – Zone 3 (2–6 business days from dispatch)

Standard delivery: 22,00 EUR

Free shipping on orders over 120 EUR

Countries: Iceland, Lithuania, Norway, Switzerland, Ireland, Liechtenstein, Romania

Rest of the World (10–20 business days from dispatch)

Standard delivery: 22,00 EUR

Free shipping on orders over 120 EUR

Countries include: Faroe Islands, Greenland, Japan, China, Canada, Hong Kong, India, New Zealand, Singapore, Thailand, Vietnam, Australia, Saudi Arabia, Pakistan, united states,  Bangladesh, Tunisia, Greece, Turkey, United Kingdom, Taiwan

General Information

  • All orders are shipped with track & trace via PostNord or GLS, unless otherwise specified.
  • We are not responsible for delays, losses, or costs caused by the carrier.
  • Shipping costs are non-refundable for uncollected or rejected items.
  • Please double-check your delivery address – we cannot be held responsible for parcels delayed or undelivered due to incorrect details.

Customs & Duties

For orders shipped outside the EU, packages may be held at customs for inspection.

  • Most are processed within 3 business days.
  • If your tracking status shows “Held by Customs”, please contact your local customs office directly to resolve the issue.
  • Unfortunately, delays during busy seasons (e.g. holidays) are beyond our control.

📩 For any questions about shipping or delivery, please contact us at hello.normadot@gmail.com
We’ll be happy to assist you.